Delivery and Returns

Turkey Flower Flower Delivery General Conditions

1. All the management of our online shopping site is carried out by the head office located in Istanbul Kadıkoy. The orders you create from our website are reviewed by the central office, approved and the order information is transferred to your fellow.

2. Your flower order is prepared by our lady and the delivery is taken out.

3. The flowers of the buyers who can not be found during the delivery will be delivered to the neighboring flats or apartment workers in the houses, to the security officers on the sites, to the departmental friends in the work places, to the receptionists in the hospitals and the hotels, military officers or institutions in the military hospitals and institutions.

4. You have to give your flower order for delivery on the same day by 18:00 at the latest, delivery after 18:00 will be made within the first delivery hours the next day.

5. The delivery times may vary due to delays associated with weather conditions, traffic, malfunctions, roadworks and unexpected vehicle failures during specified delivery hours.

6. Delivery of your orders is free of charge during the delivery hours of 09:00 to 13:00 / 13:00 to 17:30 / 17:30 to 20:00. Delays between 30 minutes and 1 hour can be experienced during delivery hours. Specified time ranges are not guaranteed hours. However, 95% of the orders are delivered within these hours.

7-hour delivery in some special days in our range are not available for distribution based on a certain date, will be delivered in density caused by the day, we expect Turkey's understanding of this issue as the flower of our valued customers.

8. The prices quoted in the order book for Istanbul, outside of Istanbul and abroad are only the prices for the centers. For the districts and villages connected to it, the road fee is taken according to the distance and the road fare will be determined according to the distance. In addition, our company has the right not to send flower orders to the areas which can not be distributed, in which case the customer is absolutely informed.

9. Due to the fact that some countries are in the time zone, we will distribute your flowers orders to these countries before 2 business days at the latest. Also, delivery of flowers abroad is not available on Saturdays and half days on Sundays. Only hourly deliveries for weddings and funerals are held on weekdays and on weekends.

10. Due to the internet environment (electronic) we have in your flowers orders, it is sometimes seen that there is no reciprocal electronic mail.

11. You need to cancel your order before delivery. Your overseas orders can not be canceled or returned. Your domestic orders can be canceled if the order has not been delivered. However, information must be given 3 hours in advance.

12. In case of wrong payment or cancellation of order, your credit card will be repaid within the same day and on special days within 1-7 working days.

Due to certain districts the 13.Türki yl, living (fresh) may not flower. In such cases, artificial flowers may be sent in accordance with the information of the ordering customer.

14. The disputes that will arise during your purchase are limited to the flower price.